News : ProProfs Launches ProProfs Help Desk to Offer Customer Support
October 1, 2018 Santa Monica, CA -- ProProfs, a SaaS company offering platforms for online training, assessments and customer service, announced the launch of ProProfs Help Desk, its cloud-based customer service SaaS platform. ProProfs Help Desk integrates smart collaboration tools, ProProfs Knowledge Base, ProProfs Chat and customer service insights to simplify help desk ticketing, improve customer service and deliver customer service insights.
"We first built Help Desk for ourselves, because we found the current market solutions to be lacking a holistic customer view," said Founder and CEO of ProProfs, Sameer Bhatia. "We built a system that objectively rates every operator, every customer service interaction, and makes it easy to train, educate and support customers and operators with a single, simple solution."
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ProProfs is the leading provider of comprehensive online tools for building, testing, and applying knowledge. Through its Quiz Maker, Survey Maker, Training Maker and Knowledge Base products, ProProfs offers trainers, marketers, and educators powerful but simple features without requiring them to download or learn expensive software. Featuring the largest library of professional quizzes and assessments along with powerful teaching & training tools, ProProfs helps millions of users each month to increase their productivity, efficiency, and profitability. ProProfs also offers an online knowledge base software that companies can use to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs is a privately held company headquartered in Santa Monica, California.
Published: Wednesday, October 3, 2018
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