October 1, 2018 Santa Monica, CA -- ProProfs, a SaaS company offering platforms for online training, assessments and customer service, announced the launch of ProProfs Help Desk, its cloud-based customer service SaaS platform. ProProfs Help Desk integrates smart collaboration tools, ProProfs Knowledge Base, ProProfs Chat and customer service insights to simplify help desk ticketing, improve customer service and deliver customer service insights.
"We first built Help Desk for ourselves, because we found the current market solutions to be lacking a holistic customer view," said Founder and CEO of ProProfs, Sameer Bhatia. "We built a system that objectively rates every operator, every customer service interaction, and makes it easy to train, educate and support customers and operators with a single, simple solution."
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ProProfs is the leading provider of comprehensive online tools for building, testing, and applying knowledge. Through its Quiz Maker, Survey Maker, Training Maker and Knowledge Base products, ProProfs offers trainers, marketers, and educators powerful but simple features without requiring them to download or learn expensive software. Featuring the largest library of professional quizzes and assessments along with powerful teaching & training tools, ProProfs helps millions of users each month to increase their productivity, efficiency, and profitability. ProProfs also offers an online knowledge base software that companies can use to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs is a privately held company headquartered in Santa Monica, California.
Published: Wednesday, October 3, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring