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News : Protect from Home: NorthStar Home Goes to Remote Customer Engagement with 8x8

#contactcenterworld, @8x8, @northstar_home

Campbell, CA, USA, April, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced NorthStar Home, a name in home security and automation in North America, deployed the 8x8 X Series cloud communications and contact center solution to enable its contact center agents and employees to work remote in support of more than 60,000 customers nationwide.

NorthStar Home is a home security service provider in the U.S. In order to comply with recent shelter in place directives due to the COVID-19 pandemic, NorthStar Home needed to quickly transition employees, primarily used to working in the office, to staying safe, productive and responsive at home without sacrificing customer service and support.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"NorthStar Home’s mission is to provide our customers with security and peace of mind through quality products and superior service. Business resiliency is very important as our 24-7 support staff, well-trained technicians, and professional consultants must ensure customers are always safe, and can rapidly respond to their needs at any time of day, from any location," said Jay Spencer Waldron, Director of Technical Services at NorthStar Home. "We already had several remote employees, but the ability to shift the entire organization to work from home, and keep both employees and customers protected, required a monumental team effort."

"8x8 is a great partner, and their integrated cloud communications and contact center solution helped minimize business disruption when it mattered most," added Waldron. "In addition, the rich reporting and analytics capabilities from 8x8 allowed us to remotely track agent and contact center performance, and quickly measure the success of new ideas, such as scheduling changes, on-demand staffing and shift splitting. 8x8 Video Meetings also enhanced team communication and collaboration amongst the remote workforce, and during agent coaching as well."

"NorthStar Home’s core values of integrity, accountability, and service plus their commitment to keeping customers and employees safe and secure are primary reasons their business is growing as fast as it is," said Vik Verma, Chief Executive Officer at 8x8, Inc. "We're thrilled that the 8x8 cloud communications and contact center solution significantly enhanced their readiness to respond to unexpected challenges and ensure business resiliency."

#contactcenterworld, @8x8, @northstar_home

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Tuesday, April 7, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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