Campbell, CA, USA, April, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced NorthStar Home, a name in home security and automation in North America, deployed the 8x8 X Series cloud communications and contact center solution to enable its contact center agents and employees to work remote in support of more than 60,000 customers nationwide.
NorthStar Home is a home security service provider in the U.S. In order to comply with recent shelter in place directives due to the COVID-19 pandemic, NorthStar Home needed to quickly transition employees, primarily used to working in the office, to staying safe, productive and responsive at home without sacrificing customer service and support.
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"NorthStar Home’s mission is to provide our customers with security and peace of mind through quality products and superior service. Business resiliency is very important as our 24-7 support staff, well-trained technicians, and professional consultants must ensure customers are always safe, and can rapidly respond to their needs at any time of day, from any location," said Jay Spencer Waldron, Director of Technical Services at NorthStar Home. "We already had several remote employees, but the ability to shift the entire organization to work from home, and keep both employees and customers protected, required a monumental team effort."
"8x8 is a great partner, and their integrated cloud communications and contact center solution helped minimize business disruption when it mattered most," added Waldron. "In addition, the rich reporting and analytics capabilities from 8x8 allowed us to remotely track agent and contact center performance, and quickly measure the success of new ideas, such as scheduling changes, on-demand staffing and shift splitting. 8x8 Video Meetings also enhanced team communication and collaboration amongst the remote workforce, and during agent coaching as well."
"NorthStar Home’s core values of integrity, accountability, and service plus their commitment to keeping customers and employees safe and secure are primary reasons their business is growing as fast as it is," said Vik Verma, Chief Executive Officer at 8x8, Inc. "We're thrilled that the 8x8 cloud communications and contact center solution significantly enhanced their readiness to respond to unexpected challenges and ensure business resiliency."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Tuesday, April 7, 2020
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