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News : Protest Held at Lincoln BT Call Centre Over Pay

#contactcenterworld, @BT, @cwunews

Lincoln, UK, Nov, 2017 -- A union representing agency workers protested outside a Lincoln BT call centre over fairer pay.

Members of the the Communications Workers Union held a day of action outside the BT call centre on Ruston Way on Friday, November 17.

The union’s aim is to ensure that workers under the Manpower agency at BT are paid, at least, the Real Living Wage.

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Protesters believe that all agency workers on the BT contract should be paid at least the Real Living Wage of £8.45, as apposed to Minimum Wage, which is currently £7.50 per hour.

This is part of a national scheme from the CWU, which will be engaging with branches and members across the UK throughout November to promote the ‘Close The Gap’ campaign.

A BT spokesperson previously told The Lincolnite: "BT is committed to fair rates of pay for anyone working on behalf of BT Group.

"Pay levels for agency workers are determined by the agency and the requirements set out in the relevant legislation, and will vary depending on the role."

However, protestors disputed this statement, suggesting that as a client of Manpower, BT are able to come to an agreement with the agency to increase the rate of pay for staff.

#contactcenterworld, @BT, @cwunews

Posted by Veronica Silva Cusi, news correspondent
Source: http://thelincolnite.co.uk


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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About Communication Workers Union:
Company LogoThe Communication Workers Union (CWU) is the main trade union in the United Kingdom for people working for telephone, cable, DSL and postal delivery companies. It has 204,500 members.
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Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Tuesday, November 21, 2017

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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