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News : Protocall Services Partners with EMR Provider Titanium

#contactcenterworld

Portland OR, USA, Apr 24, 2024 - For over 30 years Protocall's behavioral health contact center, HelpNow, has set industry standards for round-the-clock access to crisis care. Received calls are documented within Protocall's custom database and sent to the caller's care provider. Now, higher education institutions with Titanium Schedule can directly import HelpNow call reports into their EMR, reducing administrative time and human error.

Protocall's HelpNow contact center services integrate directly with Titanium's electronic medical record software.

According to Monica Osburn, Executive Director of North Carolina State University's Counseling Center and Prevention Services, "The Titanium integration feature has been a game changer to seamless communication for staff at the Counseling Center. It was extremely easy to set up and has made the management of HelpNow reports much easier for staff."

Phil Evans, CEO of Protocall Services, shared, "We are thrilled to partner with Titanium to further simplify our colleges and universities' administrative processes on behalf of their students and the staff that provide their care. Partnerships like this one are all about making care easier for students to access and for colleges to provide, and we look forward to continuing to innovate with partners like Titanium."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Protocall Services:
For over 30 years, Protocall's premier contact center and digital solutions have empowered diverse systems of care to deliver customized crisis intervention, stabilization, and coordination services. Protocall's deep clinical experience and its ability to provide seamless services across the mental health spectrum for customers and clients have made it a nationally trusted partner for ensuring access to behavioral health services.
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Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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