Dhaka, Bangladesh, Mar 20, 2022 -- The hotline service for migrants under Prottasha project was handed over to the Wage Earners' Welfare Board (WEWB) to be merged with the Probashbondhu call centre.
A handover ceremony was held at the Ministry of Expatriates' Welfare and Overseas Employment on 20 March, read a press release.
According to the media release, this handover and merger will enable the WEWB to provide more comprehensive information support to both aspirant migrants and returnees on a 24-hour basis.
To provide information to aspirant and returned migrants and their families on safe migration and reintegration, the Prottasha project established a hotline service in 2019. Similarly, considering the contribution of expatriate workers and the importance of providing information to them, WEWB established the Probashbondhu call centre in 2017 to help expatriate workers and their families with information.
During the handover ceremony, Expatriates' Welfare Minister Imran Ahmad said, "International migration and remittances have played an important role to the economy of Bangladesh. Migration continues to be an important area for Bangladesh as we have a large young population and two million new entrants into the labour market each year."
"Access to information is key to make informed decisions. The ministry has initiated many activities to provide information to migrants and aspirant migrants. The hotline is one such example," he added.
Speaking at the event, Dr Ahmed Munirus Saleheen, secretary of expatriates' welfare ministry, said, "The government has prioritised migration as a key area of national development. The 8th Five-year Plan includes a 10-point agenda to ensure a safe, orderly, and regular migration. Information dissemination is key to the success of this plan."
Md Hamidur Rahman, director general of WEWB, remarked, "We from the WEWB are tirelessly working for the welfare of our expatriate workers and their families. The Probashbondhu call centre is an initiative that provides migration related information to people. Merging Probashbondhu with the Prottasha hotline service will strengthen our capacity to provide better, more holistic information support."
Fathima Nusrath Ghazzali, officer in charge of IOM Bangladesh, said, "Migrants play a significant role in Bangladesh's national development with their remittances. However, there are some challenges, including irregular migration and human trafficking. Information plays a critical role in addressing these challenges."
She thanked the government and the delegation of the European Union for supporting the establishment of the Prottasha hotline service to provide critical information to migrants and their communities.
The Probashbondhu call centre provides all necessary information on migration and can be accessed via four telephone numbers. Anyone in Bangladesh can seek information by contacting the local number (08000102030) without any charge. Callers from home and abroad can also connect with the centre through the numbers (09610102030, 01794333333, 01784333333) at any time. Nine trained staff members are currently deployed at the call centre to provide information services.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, March 22, 2022
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Voice to Digital Connect, Agent Guided Workflows
Cielo helps companies improve customer service experiences in the voice channel by connecting them to ai digital journeys that resolve issues.
Voice to Digital Connect works in the IVR and gives mobile customers the option to skip the wait and connect to an ai chatbot that is built to resolve specific low-touch repetitive issues.
Guided workflows automate the many steps agents need to take to resolve a customer issue with AI-powered procedures, all within one agent-guided screen. It integrates directly onto the agent’s desktop with digital applications that create a hybrid voice + digital experience that reduces AHT and improves first-call resolution.
Our Applications support en...
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...