Chicago, IL, USA, Jan. 27, 2020 -- Provana, a provider of solutions for contact centers, is proud to announce its acquisition of TriVium Systems. TriVium, an Oregon-based company, is a provider of call recording, reporting, and analytics solutions.
Provana invests heavily in technologies to transform call centers. The utilization of speech analytics to understand the needs of the Consumer drives the evolution of call centers into process automation, AI-driven chat bots, omnichannel communication, and right-sourcing of staffing needs.
This strategic acquisition gives Provana access to the assets and products developed by TriVium - which will be integrated within Provana's own product suite.
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Mathews Manaloor, the CEO of TriVium Systems, is excited about the synergies this acquisition will bring. "Joining Provana allows us to utilize the extensive knowledge and experience in SonicView Call Recording solutions from TriVium, and integrate it deeply into a broad set of customer contact, communication, and analytics solutions."
Provana will continue serving TriVium clients under Provana's banner without operational or service-level disruption.
"Bringing the TriVium team on board allows us to continue supporting and innovating on the core SonicView product, as a best-in-class solution," says Sean Clark, Senior Vice President of Platforms at Provana. "With SonicView becoming an integral part of our call center solutions, we will be able to offer vastly increased value and operational insight from Speech to improve the customer journey."
Posted by Veronica Silva Cusi, news correspondent
Founded in 2011 and headquartered in Chicago, IL, Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience to small-medium businesses and networked enterprises. The combination of technology expertise and a global delivery model makes Provana the perfect partner to help your firm increase profitability, improve performance and exceed client expectations.
Published: Tuesday, January 28, 2020
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
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Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
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Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
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