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News : Provana LLC Acquires TriVium Systems

#contactcenterworld, @provanallc

Chicago, IL, USA, Jan. 27, 2020 -- Provana, a provider of solutions for contact centers, is proud to announce its acquisition of TriVium Systems. TriVium, an Oregon-based company, is a provider of call recording, reporting, and analytics solutions.

Provana invests heavily in technologies to transform call centers. The utilization of speech analytics to understand the needs of the Consumer drives the evolution of call centers into process automation, AI-driven chat bots, omnichannel communication, and right-sourcing of staffing needs.

This strategic acquisition gives Provana access to the assets and products developed by TriVium - which will be integrated within Provana's own product suite. 


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Mathews Manaloor, the CEO of TriVium Systems, is excited about the synergies this acquisition will bring. "Joining Provana allows us to utilize the extensive knowledge and experience in SonicView Call Recording solutions from TriVium, and integrate it deeply into a broad set of customer contact, communication, and analytics solutions."

Provana will continue serving TriVium clients under Provana's banner without operational or service-level disruption. 

"Bringing the TriVium team on board allows us to continue supporting and innovating on the core SonicView product, as a best-in-class solution," says Sean Clark, Senior Vice President of Platforms at Provana. "With SonicView becoming an integral part of our call center solutions, we will be able to offer vastly increased value and operational insight from Speech to improve the customer journey."

#contactcenterworld, @provanallc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Provana:
Company LogoFounded in 2011 and headquartered in Chicago, IL, Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience to small-medium businesses and networked enterprises. The combination of technology expertise and a global delivery model makes Provana the perfect partner to help your firm increase profitability, improve performance and exceed client expectations.
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Today's Tip of the Day - Customer Contact Points

Read today's tip or listen to it on podcast.

Published: Tuesday, January 28, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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