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News : Proximie Selects 8x8 Call and Video Quality Performance Monitoring

#contactcenterworld, @8x8

London, UK, Sept 14, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Proximie, the software platform that is saving lives by sharing clinical practice, has deployed the 8x8 CPaaS callstats embeddable solution for call and video quality performance. Using four low-latency HD native camera views, augmented reality annotation, and real-time video and audio communication, Proximie enables physicians and medical device experts to virtually scrub-in to any clinical setting to share skills or learn from others. Proximie is using 8x8 callstats to support call and video quality, analytics, and provide virtual services for surgical procedures at scale.

Proximie moved quickly to beta-test 8x8 callstats to monitor call and video quality in real-time, automatically analyse large volumes of WebRTC communications data, and deliver insights through AI-driven monitoring and analytics.

"8x8 callstats is the only suitable solution for us on the market — and we are delighted we found it," shares Auri Vizgaitis, Vice President of Infrastructure and Media at Proximie. "Quality is critical for our customers, so we needed to provide accurate data. We had previously developed our own tool, but we wanted call and video analytics capabilities that could be scaled instantly — saving us time and resources — so we could fully focus on our core mission: saving lives."

"Proximie is delivering vital, life-saving support powered by actionable insights to ensure the business can continue to scale. Providing call quality and privacy to support the rich experience for healthcare professionals is of the highest importance," says Varun Singh, Senior Director Product, Call Quality and Connectivity, at 8x8, Inc. "8x8’s embeddable communications technology is supporting the high availability and compliance requirements of organisations like Proximie as they pave the way for the future of healthcare."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Social Activities Help Motivate

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Published: Thursday, September 16, 2021

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2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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