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News : Prudential Bank Puts Customers First, Establishes Contact Centre

#contactcenterworld

Accra, Ghana, May, 2021 -- Prudential Bank has established a Customer Experience Centre in Accra.

The establishment of the centre provides the bank with real-time engagement with its customers across the country during and outside official banking hours.

The 18-hour a-day Customer Experience Centre complements the bank's self-service electronic platforms and thus marks a timely response to the demands of today's customers to access banking support services via effective channels irrespective of time or location, whilst maintaining the personal touch that differentiates the bank's service delivery.

Through the Customer Experience Centre, customers can now contact the bank with their banking emergencies and expect a timely response and/or resolution.

Commenting on the opening of the Centre, the Head of Marketing and Corporate Affairs of the bank, Mrs Akosua Boahen said: "The opening of the centre indicates the high premium that we place on our customers' needs. Our brand promise is to provide efficient, effective and convenient banking services to our cherished customers."

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"The service is currently helping our customers to achieve financial independence through the use of our self-service electronic platforms and other services on-the-go" she said. "We are leveraging more on the use of digital platforms to provide convenience and exceptional user experience in line with our digitalisation process and core value of putting our customers first in all we do."

Mrs Boahen said the centre was equipped to offer bespoke support services together with an innovative approach to proactively serve customers with courtesy, integrity and a sound knowledge base.

"The Centre also boasts of first-class technology for monitoring all digital channels to anticipate and identify even the most unlikely system downtime before our customers experience them," she said.

The Centre Manager, Mr Emmanuel Osei said "the ultimate service goal is to deliver fast and reliable solutions to customers in order to boost their confidence and satisfaction whilst improving customer acquisition and guaranteeing their retention."

The centre, he said, will also provide an effective channel for receiving feedback from customers which would contribute to improvements in the bank's product and service offerings. In addition, the centre ensures optimum uptime for the bank's electronic channels.

He added that there are plans afoot to extend the centre's operations to a 24/7 service.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://allafrica.com


Today's Tip of the Day - Know Your Stuff

Read today's tip or listen to it on podcast.

Published: Friday, May 21, 2021

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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