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News : Prudential Bank Puts Customers First, Establishes Contact Centre

#contactcenterworld

Accra, Ghana, May, 2021 -- Prudential Bank has established a Customer Experience Centre in Accra.

The establishment of the centre provides the bank with real-time engagement with its customers across the country during and outside official banking hours.

The 18-hour a-day Customer Experience Centre complements the bank's self-service electronic platforms and thus marks a timely response to the demands of today's customers to access banking support services via effective channels irrespective of time or location, whilst maintaining the personal touch that differentiates the bank's service delivery.

Through the Customer Experience Centre, customers can now contact the bank with their banking emergencies and expect a timely response and/or resolution.

Commenting on the opening of the Centre, the Head of Marketing and Corporate Affairs of the bank, Mrs Akosua Boahen said: "The opening of the centre indicates the high premium that we place on our customers' needs. Our brand promise is to provide efficient, effective and convenient banking services to our cherished customers."

"The service is currently helping our customers to achieve financial independence through the use of our self-service electronic platforms and other services on-the-go" she said. "We are leveraging more on the use of digital platforms to provide convenience and exceptional user experience in line with our digitalisation process and core value of putting our customers first in all we do."

Mrs Boahen said the centre was equipped to offer bespoke support services together with an innovative approach to proactively serve customers with courtesy, integrity and a sound knowledge base.

"The Centre also boasts of first-class technology for monitoring all digital channels to anticipate and identify even the most unlikely system downtime before our customers experience them," she said.

The Centre Manager, Mr Emmanuel Osei said "the ultimate service goal is to deliver fast and reliable solutions to customers in order to boost their confidence and satisfaction whilst improving customer acquisition and guaranteeing their retention."

The centre, he said, will also provide an effective channel for receiving feedback from customers which would contribute to improvements in the bank's product and service offerings. In addition, the centre ensures optimum uptime for the bank's electronic channels.

He added that there are plans afoot to extend the centre's operations to a 24/7 service.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://allafrica.com


Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Friday, May 21, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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