News : PSC Closes Down its Call Centre
Thiruvananthapuram, India, September, 2015 -- The Public Service Commission (PSC) is learnt to have closed down its call centre that was functioning at its headquarters here to provide employment information to job-seekers.
The centre, set up in August 2011, was equipped with 10 lines and had been operating for 12 hours.
It used to receive about 10,000 calls, including from Gulf countries.
Paucity of funds to service the computers and augment the line capacity and shortage of staff have been cited as the main reasons for the closure of the centre.
The centre was the prime source of information for all job aspirants, especially those from the northern districts and abroad, as all vital information regarding job notifications, dates of interviews and such others were provided over the phone.
The centre had been functioning from 8 a.m. to 8 p.m.. It was initially manned by 10 employees in two shifts. Gradually, the strength was reduced to six and subsequently to five.
Though it had been a trying task for the staff to answer to a flood of calls during peak hours, they had earnestly tried to clarify the doubts of the callers using the limited facilities, sources said.
Following restrictions imposed by the government on re-appropriating funds, the finance sub-committee had also issued a blanket ban on buying or servicing computers.
The initiatives taken up by the commission earlier to step up the capacity of the Internet lines had remained in limbo.
The commission is learnt to have engaged the National Informatics Centre (NIC) to enhance the Internet facilities.
It had inked an agreement to complete the work at Rs.1.30 crore and paid an advance of Rs.50 lakh. But the work has not yet been taken up.
The Public Works Department (PWD), which had done some preliminary work in this regard, had also relinquished it.
The indecision over enhancing the Internet line capacity and providing more computers would affect the certificate verification of the candidates who have registered under the One-Time Registration system.
Commission sources said the functioning of the centre had slackened due to a technical snag and it would be revived soon.
Meanwhile, the Finance Department is understood to have turned down a request from the commission seeking urgent financial allocation for putting its functioning back on rails. Another proposal submitted to the government to increase the staff strength has also not bee considered, sources said.
Posted by Veronica Silva Cusi, news correspondent
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