Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : PSC to Establish Call Centre for Feedback


Nairobi, Kenya, March 4, 2020 -- The Public Service Commission (PSC) is in the process of establishing a call centre that will enable the citizens to query and get feedback on public delivery services.

This is in line with the strategic directions of the Commission to have citizen-centric public service.

The PSC Chairman, Stephen Kirogo said the queries will be taken to the relevant ministries to give feedback as each ministry has provided a contact person who will work with PSC to give answers to queries from citizens.

"The best auditors for public service is the citizen, we want to give them an opportunity on this platform to give their views and to audit the services rendered. This will minimise people seeking services from engaging brokers," he said.

The Chairman was speaking on Tuesday where the Public Service Commission had a luncheon with the Kenya Editors Guild (KEG) Press Club at a Nairobi hotel.

He said any policy the commission makes will involve the youth who make the majority in the country’s population.

Kirogo said the Commission recognises the media as a key stakeholders and public educator and will collaborate with them in facilitating debate and citizen feedback on service delivery improvement.

"The media can educate the public to understand government reform initiatives, which makes it easier for government to build support for their implementation. We therefore look forward to strengthening our relationship with the media in this regard," said Kirogo.

Kirogo said the Commission is keen to involve the youth in any policy it makes since they form the majority population, noting that policies formulated today will affect the youth and the future generation.

He said PSC is conducting interviews to for 3200 youth to enter the public service at the entry level, adding that the Commission has also recruited 6,000 youth as interns under the Public Service Internship Programme to create a solution to the perennial problem of youth unemployment.

"The internship programme will sharpen their competencies, equip them with skills" said Kirogo and added that those who will not have be engaged directly in public service will have already acquired skills in making vital decisions and entrepreneurship.

He said developing capacity for the young people was necessary as it will help in serving Kenyans as well as benefit the country in social and economic spheres.

He at the same time announced that PSC is putting into place measures that will weed out public servants who wait for salaries at the end of the month without working for it and retain those who work for it.

"We will smoke out all inefficient civil servants as we ensure that every officer gets a reward they have worked for," warned Mr. Kirogo.

He said the Commission believes in the reforms it is making is for Kenyans, and their joy is to have members of the public who appreciate the work delivered by public servants as employers.

A member of the Kenya Editors Guild, Rose Lukalo in her remarks called on the PSC to ensure that government offices provide timely information to the public whenever there are queries that need to be tackled.

She said most of the data provided by various institutions on the same issue is incoherent and at times were not forthcoming to the eager public.

Ms. Lukalo also urged the Commission to look into ways of bringing down the wage bill and the cost of getting government services.

"Citizenry should not pay brokers for the services they have paid for to get government services, this makes the public to end up paying five times for the services," she said.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Friday, March 6, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =