News : PSCU Opens New Call Center in Allen Park
Allen Park, July 9, 2014 -- PSCU, a credit union service organization, is opening a new call center facility at 17475 Enterprise Drive with a grand opening ceremony.
The facility is 45,000 square feet and can accommodate 420 employees, including call center representatives and technical support staff. With the added space, PSCU is consolidating its Auburn Hills and Southgate offices.
A company press release calls the new center a key milestone in the company’s ongoing investment in new technology and service channels to help credit unions better meet the needs of their members.
The company is developing technology to enhance self-service capabilities for credit union members both via mobile applications and their call centers to empower members to resolve requests with less time and effort. PSCU’s initiatives on the analytics front, in addition to helping credit unions better know and serve members, will also give PSCU’s call center representatives more powerful tools to give the same kind of personalized service that its credit unions provide their members.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From PSCU
Offering credit, debit, e-services, and contact center solutions designed for credit unions and their members.
Published: Thursday, July 10, 2014