News : PSCU Partners with Jacada to Provide Contact Center Technology Solutions
Atlanta, GA and St. Petersburg, FL, USA, March, 2018 -- Jacada Ltd. (OTCQB: JCDAF), a global provider of solutions, announced it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s Owner credit unions. The project, which includes a suite of Assisted Service contact center solutions from Jacada, will be utilized by hundreds of contact center agents in four PSCU locations across the country.
After a thorough analysis of its customer service technology needs and a comprehensive review of other solutions currently available in the market, PSCU found Jacada’s overall offering to be the best fit. The CUSO chose to partner with Jacada following a competitive RFP review process.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"We constantly look for ways to increase the value we provide to our Owners. Jacada’s offerings will allow us to improve and automate member service operations while optimizing interactions between customer service agents and credit union members," says Gary Scalise, Call Center SVP for PSCU. "The deal with Jacada furthers our commitment to service excellence, as we continue to make enhancements in productivity to create a better member experience."
"PSCU’s services and solutions are built to help credit unions grow and provide an unparalleled member experience, while Jacada’s solutions are built to provide the most optimized and efficient contact center interactions," says Yochai Rozenblat, CEO of Jacada. "We look forward to assisting PSCU in elevating its already superb service to even higher levels by providing the company with solid contact center technology solutions."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Suggestion Box
More Editorial From Jacada
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Offering credit, debit, e-services, and contact center solutions designed for credit unions and their members.
Published: Monday, March 19, 2018
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...