News : PSCU Sets Grand Opening for New Michigan Call Center
June 26, 2014 -- PSCUA grand opening ceremony for PSCU’s new call center facility in Allen Park, MI is set for July 9, the company announced. In addition to consolidating PSCU’s Auburn Hills and Southgate, MI offices, the Allen Park center represents a key milestone in the company’s ongoing investment in new technology and service channels to help credit unions better meet the needs of their members.
"PSCU is committed to being a leader in call center service and support," said Mike Kelly, PSCU President & CEO. "It is one of the most valuable services we provide for our Member-Owners and represents a critical touch point for members. We’re seeing increased demand for robust, geographically-dispersed call center support, especially in the wake of recent data compromise events and the severe weather throughout the country this winter."
The company is developing technology to enhance self-service capabilities for credit union members both via mobile applications and their call centers to empower members to resolve requests with less time and effort. PSCU’s initiatives on the analytics front, in addition to helping credit unions better know and serve members, will also give PSCU’s call center representatives more powerful tools to give the same kind of personalized service that its credit unions provide their members.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, June 30, 2014