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News : Punjab State Power Corporation Limited Hires Serco
Ludhiana, Oct 18, 2013 -- The Punjab State Power Corporation Limited (PSPCL) has hired a BPO services provider company, Serco, to operate and manage its centralised call centre for major cities, having a central base in Ludhiana.
According to sources, the company has bagged a contract from the PSPCL to operate and manage its centralised call centre, distributed walk-in customer relationship centres and nodal complaintcum-fault control centres.
The contract, which is extendable by two years, will provide operational staff spread across 47 towns in Punjab and a central control centre in Ludhiana, said KL Sharma, director distribution, PSPCL.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Serco
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
About Punjab State power Corporation Limited:
Punjab State Power Corporation Limited (PSPCL) is the electricity generating company of the Government of Punjab state in India.
Published: Monday, October 21, 2013