News : Psychemedics Corporation Earns Prestigious Recognition for Superior Customer Service
Acton, MA, USA, Sept. 13, 2016 -- Psychemedics Corporation (NASDAQ: PMD), a hair analysis drug testing company, announced that it has been certified as a Center of Excellence by BenchmarkPortal.
Raymond C. Kubacki, Chairman and CEO stated, "We are honored to be recognized for our world-class performance in the customer service area. The results achieved clearly indicate our passion for excellent client care. Jim Dyke, Corporate Vice President of Sales and Marketing, and James Moreno, Director of Client Services, have done a great job quarterbacking this initiative and ongoing process, which is so vital to our company's growth. We value our clients and this award gets to the heart of why we are in business: to help our clients succeed in their business."
"Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal's database of contact center metrics, which was founded at Purdue University and is the largest in the world. This achievement confirms Psychemedics' ability to deliver service that is both efficient and effective," said Bruce Belfiore, CEO of BenchmarkPortal. "We applaud their commitment to superior customer service."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
About Psychemedics Corporation:
Psychemedics Corporation is the world''s largest provider of hair testing for the detection of drugs of abuse. The Company''s patented process is used by thousands of U.S. and international clients, including over 10% of the Fortune 500 companies, for pre-employment and random drug testing. Major police departments, Federal Reserve Banks, schools, and other public entities also rely on our unique patented drug testing process. We strongly believe our drug testing method to be superior to any other product currently in use, including traditional urine testing and other hair testing methods.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Friday, September 16, 2016