News : PTP Announces Cloud Resell and Services Agreement with Aspect Software Bringing
#contactcenterworld, @PTPCX, @AspectSoftware
Gold River, CA, USA, May 12, 2016 -- PTP, a provider of customer experience management solutions, has broadened its portfolio by partnering with Aspect Software to resell their "triple play" cloud-based CX offerings. As an organization that is dedicated to providing clients solutions that meet both business challenges and customer needs, this agreement enhances PTP's ecosystem to solve the complex, CX challenges enterprises face today.
PTP will offer Aspect's complete cloud solution set, including Zipwire, CXP, and WFO solutions. With Aspect's cloud platform, PTP will be able to rapidly deploy CX solutions on an open architecture that is highly adaptable to integrations with other cloud platforms.
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"We are always looking to serve our clients and their customers' needs," said John Podlipnik, PTP Founder and President. "Aspect provides a customizable, enterprise-grade cloud offering that allows us to bring ease to complex customer experience challenges."
"PTP's proven ability to transform the way enterprises engage with their customers across channels, and their culture of partnership, innovation, and collaboration make them a great addition to Aspect's partner community," said Mike Moors, Vice President of Worldwide Channel Sales. "We look forward to leveraging PTP's expertise in enterprise-scale strategy, integration and support to offer customers a best-of-breed solution."
#contactcenterworld, @PTPCX, @AspectSoftware
Posted by Veronica Silva Cusi, news correspondent
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About Performance Technology Partners:
PTP is a global Contact Center Consulting firm focused on delivering multi-channel customer experience solutions to the Enterprise and Government marketplace. Our seasoned professionals help companies design, implement, and manage solutions that balance cost with an exceptional customer experience. Whether you are looking to build a multi-channel business strategy with solutions such as analytics, social media and mobile, or migrate from legacy systems to standards-based solutions, PTP can help. Contact us today to learn how partnering with PTP can accelerate your customer experience.
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Monday, May 16, 2016
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