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News : PTP Named Genesys VAR Partner of the Year for North America
Gold River, Calif., June 24, 2014 -- Performance Technology Partners, LLC (PTP) announced they have been awarded the honor of being named Value Added Reseller (VAR) Partner of the Year by Genesys during the recent G-Force event in New Orleans, LA. Each year, Genesys presents this award to the most outstanding value added reseller partner for the prior year, which is based on revenue and customer support.
"It is certainly an honor to receive this award commemorating the leadership PTP has demonstrated over the last year as part of the outstanding Genesys partner ecosystem," said John Podlipnik, President at PTP. "Our customer success stories showcase the power and flexibility of the Genesys solutions, which help manage and drive the customer experience across any channel. PTP is committed to delivering the right solutions in the most effective way for our customers and we look forward to another great year."
"PTP has continued to show their depth and breadth of expertise across the suite of Genesys solutions as well as their strong commitment to delivering a multi-channel customer experience to their customers," said Tom Eggemeier, Executive Vice President, Global Sales, Genesys. "We look forward to seeing them grow over the coming years and look forward to many more wins in the marketplace as a testament to this partnership."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
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About Performance Technology Partners:
PTP is a global Contact Center Consulting firm focused on delivering multi-channel customer experience solutions to the Enterprise and Government marketplace. Our seasoned professionals help companies design, implement, and manage solutions that balance cost with an exceptional customer experience. Whether you are looking to build a multi-channel business strategy with solutions such as analytics, social media and mobile, or migrate from legacy systems to standards-based solutions, PTP can help. Contact us today to learn how partnering with PTP can accelerate your customer experience.
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Tuesday, July 1, 2014