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News : Public Asked Not to Ring 101 to Ask Coronavirus-related Questions

#contactcenterworld

Liverpool, England, March 19, 2020 -- Merseyside Police have noticed an increase in the number of calls received by their call centre from concerned members of the public asking for advice about issues such as testing and self-isolation.

Police want to ensure that lines are kept free for people that need them and want to remind people that any Coronavirus related questions should be directed to the health service.

People can access up-to-date information from Public Health England via government website or by ringing the NHS 111 telephone number.

Earlier this week police also asked the public to use alternative ways of contacting them in an non-emergency to reduce demand on the 101 number.

By going online and clicking on the ‘report’ tab it is possible to report a crime, anti-social behaviour, fraud, lost or found property, a road traffic incident, a missing person, civil disputes and lost or stolen vehicles

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There is also information and advice available on the website in relation to firearms licensing, registering as an overseas visitor, or reporting suspicious behaviour.

The social media desk - which is staffed 24 hours a day, seven days a week – is also available to take non-emergency reports. You can DM them via Twitter @MerPolCC or Facebook ‘Merseyside Police Contact Centre’.

Chief Superintendent Claire Richards said: "We understand that it is confusing time for a lot of people and that they may have a lot of unanswered questions.

"However our call handlers are not able to answer Coronavirus-related queries. The time spent answering such calls also means that they are not able to speak to people who may need our help.

"We would ask people to visit www.gov.uk for up-to-date help and advice. If you want to check if you have Coronavirus symptoms you can also go use the NHS 111 number or go to (the website)."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sthelensreporter.co.uk


About Merseyside Police:
Company LogoMerseyside Police is the territorial police force responsible for policing Merseyside in North West England. The service area is 647 square kilometres with a population of around 1.5 million.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Friday, March 20, 2020

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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