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News : Publicis Health’s Contact Center Achieves J.D. Power Certification

#contactcenterworld, @JDPower

Yardley, PA, USA, March, 2018 -- Publicis Health announced that PHrequency, a full-service contact center, was awarded J.D. Power certification in January 2018 by providing "An Outstanding Customer Service Experience" as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power’s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.

Publicis Health’s contact center, PHrequency, is a dedicated, healthcare-focused, integrated contact center offering engagement resources for both clinical and patient stakeholders. "J.D. Power certification is a prestigious recognition and achieving certification is a tribute to PHrequency’s diverse cross-section of individuals who embody Publicis Health’s client-centric culture, energy, and extensive life sciences industry experience," said Andrew Adams, President, Publicis Health Solutions, the commercialization division of Publicis Health.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

To achieve J.D. Power Certified Contact Center ProgramSM status, PHrequency successfully passed an extensive audit and exceeded a national benchmark for customer satisfaction on a survey of customers. PHrequency customers evaluated the contact center’s performance on factors including customer service representative performance, concern resolution, IVR experience, level of compassion, and overall satisfaction with customer service.

"We are proud of PHrequency’s ability to continuously exceed in quality as we experience unprecedented growth. Our contact center reaches thousands of healthcare providers and patients through many different programs across multiple disease state categories," said Adams. "We are proud to be the partner of choice for a variety of life sciences clients and we are ultimately most of proud of our people, PHrequency’s true competitive advantage."

#contactcenterworld, @JDPower

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About J.D. Power:
Company LogoEstablished in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
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Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Monday, March 5, 2018

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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