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News : Pune Police Begin Trial Runs for 112 as Single Emergency Helpline

#contactcenterworld, @PuneCityPolice

Pune, India, Sep 13, 2021 -- The Pune police have started trial runs for ‘Dial 112’ – the single emergency helpline — more than a year-and-a-half after it was announced that the number was activated in five cities in the state.

"Calls to 112 are re-directed to the police vehicle or any other emergency service that is located closest to the caller depending on the nature of the emergency," said joint police commissioner Ravindra Shisve.

The Pune police are upgrading the control room with monitor the police and emergency vehicles having GPS to monitor their movement, said Shisve. For the moment, the numbers 100 (police), 101 (fire brigade) and 108 (ambulance) have been integrated with the service as part of the trial run. Other emergency numbers such as 1090 (women helpline) etc will be integrated gradually as the system stabilises, said Shisve.

Under the trial run, all calls received on 100 at the Pune police control room are being diverted to the 112 emergency helpline to examine the efficacy of the system. "Soon, the 112 emergency helpline will get direct calls from persons in distress," said the joint police commissioner.

State home minister Dilip Walse-Patil on Thursday said the government is implementing the 112 emergency helpline in 45 police units. "The installation of data terminals at all 45 units is going on," he said. The government will also equip 1,502 four-wheelers and 1,269 two-wheelers with GPS. "We are trying to ensure that help reaches a person in distress in 15 minutes," said the minister.

#contactcenterworld, @PuneCityPolice

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Tuesday, September 14, 2021

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2024 Buyers Guide Employee Engagement Solutions

Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.

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