Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Pune Police Solve Senior Citizen’s Lockdown Woes with Just a Phone Call

#contactcenterworld, @PuneCityPolice

Pune, India, Aug, 2020 -- Pune police’s senior citizen helpline number 1090 has received 838 calls over the past four months (April 1 to July 15) to seek counselling, help or even just casual chats.

The lockdown necessitated due to the Covid-19 infection, has been tough for many senior citizens in the city, whose population, the Pune police estimates to be around 19,000. Doctors have been stressing on senior citizens, above 65 years, as Covid-19 high-risk groups and with measures such as staying indoors and physical social distancing key to their health, the isolation has taken a toll on their mental well being, say senior citizens. This has led to many senior citizens relying on such helpline numbers to fight the loneliness.

"We have received over 838 calls from senior citizens between April 1 and July 15, of which 513 calls were simply because they want to talk to someone and spend some time fighting the loneliness," said assistant police inspector (API) Swati Kedar, who works for the Bharosa cell, where they have a dedicated number for senior citizens. The Pune police have identified and provided 18,050 photo identity cards to senior citizens in the city, each with the emergency number, blood group, and address.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

The senior citizen helpline number 1090 has been buzzing since April with many of the senior citizens calling to seek household help, getting medicines, requesting for food delivery, medicines and aiding them with the bank or pension-related work, according to police officials. The police recently held a training session on emotional intelligence for all the staff at Bharosa Cell, to understand the psychology of the senior citizens during the pandemic.

"The police office call centre for old age people is a very good and noble initiative. When officers speak with affection with parental people their morale gets boosted, this definitely acts as an immuno booster and helps in fighting the present pandemic," said Dr Ravindra Chhajed , consulting physician and intensivist at Harsh hospital, Bibwewadi and Ruby hall Wanowrie.

#contactcenterworld, @PuneCityPolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


Today's Tip of the Day - Bring Fun To Work

Read today's tip or listen to it on podcast.

Published: Tuesday, August 4, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 7185 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =