Chandigarh, India, May 29, 2023 - The Punjab government's 'anti-corruption action line' has received close to 8,000 complaints since March 2022, an official statement said on Sunday.
Chief Minister Bhagwant Mann launched the helpline number in March 2022 that allows people to upload video/audio proof of officials asking for bribes or indulging in malpractices.
The Punjab Vigilance Bureau (VB), in its relentless pursuit of eradicating corruption, has made remarkable progress in its recent anti-corruption campaign, said an official statement.
"From March 23, 2022, to the present date, the chief minister's anti-corruption action line (ACAL) has received a staggering 7,939 complaints accompanied by necessary evidence, signifying the unwavering commitment of the Punjab government to promote transparency and accountability in public administration," said the statement issued here.
A spokesperson of the bureau said it is fully dedicated to its mission of eradicating corruption and encourages citizens to continue utilising the ACAL to report any instances of corruption they encounter.
"On this citizen-centric artificial intelligence-enabled platform, any person could file complaints 24x7 along with relevant audio and video recording regarding demand of illegal gratification," he added.
The spokesperson said to ensure an efficient process, an 'automatic bot' had been installed on the web portal to filter out frivolous entries, spam, junk posts and unrelated to corruption.
"As a result, out of a total of 4,02,133 entries, 3,90,050 entries were identified as irrelevant or classified as junk posts and non-corruption-related matters which were duly rejected.
"This initiative aims to optimise resources and focus solely on actionable complaints that contribute to combating corruption effectively," he said.
Providing additional details, he further explained that out of the remaining 12,083 complaints/entries, a thorough evaluation revealed that 4,144 complaints were further found to be extraneous and unrelated to corruption.
The spokesperson said among the actionable complaints, the VB handled a total of 7,939 complaints accompanied by audio/video recordings to substantiate the claims made by the complainants.
"These complaints underwent meticulous analysis, and 3,401 of them were found to be related to other departments. Consequently, these complaints were forwarded to the respective departments for their consideration and appropriate action," he said.
The 394 complaints, supported by audio/video recording evidence, which were directly related to corruption allegations, were forwarded to the concerned Senior Superintendents of Police (SSPs) in the VB ranges for a thorough investigation.
"As a result of rigorous examinations, a commendable milestone has been achieved, with a total of 88 First Information Reports (FIRs) registered based on the outcomes of the investigations conducted thus far," said the spokesperson.
He said these investigations have resulted in the arrest of 132 accused individuals involved in various bribery cases, including 40 police personnel.
Since the commencement of this ongoing anti-corruption campaign in April 2022, the VB has successfully apprehended a total of 359 accused individuals accepting gratification in 298 different corruption cases throughout the state.
In addition, 152 vigilance inquiries have been registered for a comprehensive investigation, and 99 departmental inquiries have been initiated, he said.
Posted by Veronica Silva Cusi, news correspondent
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
Published: Tuesday, May 30, 2023
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...