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News : Punjab Telemedicine Centre of Excellence Call Centre Opens

#contactcenterworld

Lahore, Pakistan, March 24, 2020 -- Inaugurating the Punjab Telemedicine Centre of Excellence Call Centre at King Edward Medical University (KEMU), Punjab Governor Chaudhry Mohammad Sarwar Monday said more than 30 doctors would ensure their presence round the clock in the centre.

Governor Sarwar said that more 25 telemedicine call centres would be functioning all across Punjab including Lahore within a week while more than 3,000 doctors have so far been registered with us for telemedicine centres.

The Governor said the government was taking effective steps to control corona spread, however, the people must adopt precautionary measures responsibly. KEMU Vice Chancellor Professor Dr Khalid Masood Gondal, Dr Balqees Shabbir, Professor Sara Afzal, Director IT Muhammad Tariq Irfan and others were also present.


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Dr Khalid Masood also briefed Punjab Governor Chaudhry Mohammad Sarwar about number of doctors as well as calls received at the centre and other matters. Sarwar said, "We have set up first corona telemedicine helpline centre at University of Health Sciences and another more than six telemedicine centres have also been established where more than 3000 doctors are working round the clock."

"We are trying our best to make operational 27 more telemedicine centres in other cities of Punjab within a week," he added. Moreover, Punjab CM Sardar Usman Buzdar has launched awareness drive titled "Stay Home-Stay Safe." Under the drive, rickshaw, motorcycle riders will ask the people to stay home to avoid Corona spread. They will also distribute awareness material about Corona.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.brecorder.com


Today's Tip of the Day - Brand & Service

Read today's tip or listen to it on podcast.

Published: Thursday, March 26, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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