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News : PureSoftware and NICE Systems Join Hands to Empower Enterprises to be Future-Ready

#contactcenterworld, @NICELtd

Singapore, June 1, 2021 -- PureSoftware, a software product and services company, has partnered with NICE Systems, a worldwide provider of cloud and on-premises enterprise software solutions. The partnership aims at using PureSoftware's end-to-end implementation services to enhance the user experience for enterprises across the globe with NICE's platforms –InContact CXone and Actimize.

PureSoftware aims to strengthen its Unified Communications CoE by building a dedicated team with capabilities on the NICE platform. With PureSoftware's focused presence in Asia; this partnership will enable PureSoftware's customers in the region to get more support as they transform their contact centres and communication processes to meet the needs of the emerging remote working environments.

"We are delighted with our new partnership with PureSoftware and are excited to be delivering a joint go to market in ASEAN to bring new levels of experience to our customers," said Andrew Hindmarch, VP of Channel & Alliances for APAC at NICE Systems.

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The RPA Center of Excellence at PureSoftware that has been delivering process automation solutions for customers will also now include NICE Advanced Process Automation (APA), with expertise in implementing the employee virtual assistant, NEVA.

"We're excited to partner with NICE to expand our presence in the unified communications. This powerful association as an implementation partner will expand our capabilities in helping organizations drive a more flexible and streamlined contact center experience for the modern global enterprise," said Manish Sharma, Chief Executive Officer, PureSoftware.

Together, PureSoftware's implementation capabilities and NICE solutions will power enterprises to know their customers better, act in real-time, and ensure that every employee is engaged.

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Headsets

Read today's tip or listen to it on podcast.

Published: Thursday, June 3, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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