Puzzel extends its collaboration with SAS and delivers a new global contact center solution to the airline company
The new global contact center solution is integrated with the SAS CRM system, making it easier for customers to get in touch with SAS customer service and get the right help. The virtual customer contact solution is cloud-based and independent of geography.
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The new standardized customer communications system is part of SAS's ongoing work to develop solutions that simplify the daily lives of travellers by making customer service more personal. At the same time it increases opportunities for customers to access more services themselves through self service options.
"For us, this is an important partnership and we are extremely pleased that SAS chose to extend its relationship with Puzzel. The ability of our solutions to integrate with many different systems is often very important for our customers. A large integration project like this one, where our contact center solution is integrated with an enterprise wide CRM is a good example of this," said Gunnar Aasen, CCO at Puzzel.
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
SAS provides business analytics software and services in the business intelligence market.
Published: Friday, October 4, 2019
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Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
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