#contactcenterworld, @puzzelsolutions, @Microsoft
London, UK, Oct, 2022 -- Puzzel, a European provider of cloud contact centre solutions, announced the completion of the Microsoft Teams contact centre certification process, verifying the quality, compatibility and reliability of their integration with Teams to increase cross-team collaboration and seamless, streamlined customer service in today’s Anywhere World.
The certification provides customers with the assurance that Puzzel’s solution has been tested and verified to provide the quality, compatibility, and reliability they expect from Microsoft partners.
Puzzel Contact Centre for Microsoft Teams provides a full suite of omnichannel contact centre functionality in a unified application that is fully integrated with Teams, to increase hybrid cross-team collaboration, simplify customer engagement workflows and increase internal visibility.
"The ability to speak to a member of the team for additional support is immediately and seamlessly available allowing the agent to provide empathic customer experience in real-time." comments Thomas Rødseth, CTO at Puzzel.
"Microsoft Teams has become a vital strategic component within the world of collaboration, and Puzzel recognises the need to support its customers and partners in their choices and is doing so with its dedicated relationship with Microsoft," said Thomas Rødseth, CTO at Puzzel. "Puzzel Contact Centre for Microsoft Teams enables a smooth migration from legacy, on-premises PBX or Skype for Business, allowing users to benefit from the advantage of Teams, while maintaining the improved integrations with an interface they’re familiar with."
"Microsoft Teams enables organizations to work more quickly and effectively, collaborating with their customers to deliver the right outcomes," said Pete Daderko, Director of Product Marketing, Microsoft Teams Phone at Microsoft. "We are pleased to see Puzzel complete the contact center certification process, showcasing their investment in bridging collaboration with customer service."
As a certified partner solution, Puzzel will showcase its commitment to strengthening its contact centre with Microsoft’s technology. The certification means customers can now be assured that the Puzzel solution is verified to enhance Puzzel’s customers’ overall experience of their contact centre.
#contactcenterworld, @puzzelsolutions, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Tuesday, November 1, 2022
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