News : Puzzel Appoints Rob Wiles as Partner Channel Director
Appointment marks the launch of company’s new channel strategy
Puzzel, a cloud-based contact centre software provider, has appointed Rob Wiles as Partner Channel Director. In this role, Wiles will draw on his 20 years’ experience in unified communications and the contact centre industry to build a brand-new partner programme across Europe, to fuel the company’s growth plans over the next 3 years. During his career, Wiles has held a variety of roles covering high touch sales, distribution and vendor channel management. He joins Puzzel from Unify, part of the Atos group, where he was VP Channel Sales – UK & Ireland. Prior to Unify, he spent time at ShoreTel before becoming Head of Channel at unified communications and managed service provider APSL.
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Rob Wiles said, "Joining Puzzel is a brilliant opportunity to build something completely different from the ground up. Our aim is not to recruit 100s of partners but provide organisations with an opportunity to be part of a supportive Puzzel eco-system where they can enjoy exceptional engagement from us, positive commercials and trusted technology. We are taking a completely different approach. We won’t just partner, we will truly engage with people to achieve coverage and scale in today’s competitive marketplace. By creating a collaborative partner network, organisations have everything they need to build a contact centre where employees and the organisation flourish."
Commenting on the new appointment, Børge Astrup, CEO of Puzzel said, "We are delighted to welcome Rob to our management team. He has the experience, drive and commitment to boost Puzzel’s standing in the partner channel and across the industry as a whole. We have confidence in his abilities to lead by example and spearhead a completely new channel programme that is revolutionising the way organisations work with their partners and the way partners work with each other. Rob’s progressive approach is a fundamental cornerstone of our success and we trust him to build a successful team that delivers outstanding results."
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Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Tuesday, October 15, 2019