News : Puzzel Adds New Reporting Functionality In Its Cloud-based Contact Centre Solution
Puzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and payment solutions divisions of Intelecom. The latest release includes several additional features including graphical reports, a new application interface (API) for call and Web Chat archives and enhanced encryption features.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Christian Thorsrud, Product Manager at Puzzel explained, "This product release, coming so soon after the formation of Puzzel, provides the perfect opportunity to introduce important enhancements to our contact centre technology. The new chart options in reports gives customers the ability to share results regarding queue, individual agent and overall activity in a very visual format, which often saves time and has a greater impact on the ability to adjust performance. Over the coming months further changes to the look and feel of the product will include a new agent application to reflect the ambitions and innovation ability of the new company."
Christian Thorsrud concluded, "Puzzel was created out of Intelecom to focus on developing its contact centre and payment solutions. This first release under the new brand confirms our commitment to improving customer interactions through feature rich and easy to use technology, that is able to adapt to any environment through strong integration capabilities. Our 20 year heritage also means our cloud-base contact centre is dependable and offers consistently high levels of stability and security."
Today's Tip of the Day - CRM - Start With The Customer
More Editorial From Puzzel
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Thursday, May 4, 2017
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer exp...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...