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News : Puzzel Delivers New Chat bot Solution to Insurance Company If

#contactcenterworld, @puzzelsolutions

Oslo, Norway, Feb 25, 2020 - Nordic region's insurance company, If, has adopted artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The new agreement covers If's contact centers in four countries.

Puzzel, a provider of cloud-based contact center solutions, offers, among other things, artificial intelligence (AI) to deliver solutions. One such solution the chat bot, Ruby. A chat bot is software that simulates human dialogue using artificial intelligence. 

In the summer of 2017, If switched to a cloud contact center in the Nordics with the help of Puzzel. 

Kjell Rune Tveita, CIO and Head of Group Services at If, said: "We chose Puzzel because the chat bot solution from Boost.ai offers the ability to build advanced automated services. The solution is smooth and easy to implement, which is a good example of Puzzel’s flexible and innovative solutions. That is why we decided to collaborate with Puzzel from the beginning when we transferred our entire contact center to the cloud a couple of years ago. We could see that automated services are becoming increasingly popular with customers and our ambition is always to meet the customers where the customers want to be, no matter what channel they choose to communicate with us. The chat bot will be a great addition to our contact centers throughout the Nordic region, and thanks to the flexibility of Puzzel we can grow in the future and gain more customer and business value."

Gunnar Aasen, CCO, Puzzel AS continued: "Puzzel’s business strategy has always been to offer contact center solutions to customers by building partnerships with those who can offer the most innovative components. For the new solution with If, Puzzel is working with Boost.ai. From our previous experience we know that the insurance company is very innovative. Together we saw that the potential for AI is huge and it is exciting that Puzzel has now started one of our largest chat bot rollouts in the Nordic countries."

Gunnar Aasen concluded: "Meeting the customer on the customer's terms may sound like a cliché, but it has never been more true than now. When you are interested in a service or product, you do not want to wait. It should be easy to order and easy to understand. Virtual agents are quickly gaining in importance. Within about four weeks, a contact center can train its company-specific virtual agents so that they can answer the most frequent questions and explain even more complex things. The fact that the Nordic region's largest insurance company is now building its service with Boost.ai as part of a Puzzel solution shows that AI has become an important success factor in keeping customers satisfied."

#contactcenterworld, @puzzelsolutions

Posted by Veronica Silva Cusi, news correspondent
Source: https://pressreleases.responsesource.com


About Puzzel:
Company LogoPuzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Wednesday, February 26, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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