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News : Puzzel Extends Partnership with PCI Pal's Omnichannel Payment Portfolio

#contactcenterworld, @pcipal, @puzzelsolutions

PCI Pal, [LON:PCIP] a global provider of cloud-based secure payment solutions, has announced that European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio.

Having originally joined PCI Pal’s partnership program in 2018, Puzzel incorporated the flagship PCI Pal Agent Assist solution into its overall contact centre portfolio to offer a PCI compliance telephone-based payment security solution to customers. Since then, Puzzel has successfully implemented Agent Assist into multiple customer infrastructures, including Business Growth and Lifeplus.

Following this success, Puzzel has now added PCI Pal’s full complement of products to its portfolio. The team is now able to help customers handle payments across multiple engagement channels, including telephone, email, SMS, social media, webchat, or via automated IVR solutions, supporting customers’ omnichannel strategies.

Darren Gill, Chief Revenue Officer for PCI Pal said, "We are delighted that Puzzel has extended its partnership agreement to now offer organisations secure payment solutions that support a true omnichannel approach. In addition to our Agent Assist solution for telephone-based payment security, Puzzel has now incorporated our IVR and Digital solutions to its extensive portfolio to secure payments, no matter what communications channel is used."

Acknowledging the extension of the partnership agreement, Rob Wiles, Director of Channel Partnerships, Puzzel said, "The PCI Pal suite has been extremely well received by our customers who need a seamless, cloud-based solution that can be integrated with existing payment service providers, gateways and CRM solutions.

"The PCI Pal solution never fails to deliver, and the service we receive from the team is excellent; extending our partnership to add IVR and Digital means we have a fully comprehensive portfolio that complements our customers’ increasing omnichannel payment security needs."

#contactcenterworld, @pcipal, @puzzelsolutions


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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About Puzzel:
Company LogoPuzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Wednesday, November 3, 2021

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2024 Buyers Guide Contact Center Assessments

 
1.) 
CX JS Consulting

Contact Center Optimization Services
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients. Our work addresses three interconnected challenges of the Contact Center:

𝗔𝗚𝗘𝗡𝗧 𝗥𝗘𝗧𝗘𝗡𝗧𝗜𝗢𝗡 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡
Use patented predictive behavioral analytics to inform leaders of contact center agent burnout and churn, enabling empathy and extending agent employment.

𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡
Identify the intents of customer contacts and use your X + O data to take strategic actions that improve the customer experience, reduce costs, and create capacity for higher value in...
(read more)

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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