London, UK, Sept 28, 2021 -- Puzzel, a provider of cloud-based contact centre solutions, has set out its post-pandemic product strategy with the launch of a new product and features for customer service.
The new product and features, which will be available within the Puzzel Customer Service Platform, are designed to directly address some of the biggest challenges contact centres now face in the wake of the Covid-19 pandemic. They include a complete quality assurance and performance management solution, an advanced help desk integration, Text to Speech, and improved workforce management features.
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"The pandemic has seen great changes in the contact centre world," Thomas Rødseth, Chief Technology Officer at Puzzel said. "Not only are customer interactions shifting online, but growing demand for hyper-personalisation is putting extra pressure on customer service teams and increasing the need for new workflows and smarter technologies. At the same time, many contact centres are also undergoing significant internal changes, transitioning to hybrid working models and taking on a more central role within their business."
"Our latest product release is about providing contact centre teams with the tools and support they need to solve these challenges and succeed in their new roles. It is also about delivering on our company vision to power the future of commerce with smart experiences. We’re making it easier than ever for organisations to deliver seamless agent and customer experiences, embrace remote and hybrid working, and track and improve their contact centre performance."
Puzzel’s latest product release comes fresh off its expansion into the Netherlands, where it will meet a growing demand for enhanced, smart customer experiences.
Posted by Veronica Silva Cusi, news correspondent
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Wednesday, September 29, 2021
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