News : Pyrios Launches Cloud Contact Centre Service
Auckland, New Zealand, Aug 4, 2016 -- Trans-Tasman communications technology provider Pyrios (formerly known as Agile) has inked a deal with Interactive Intelligence to bring cloud contact centre services to the New Zealand and Australian markets.
Pyrios says the new partnership further expands a growing technology portfolio geared to helping contact centres meet rising expectations of highly-personalised customer service.
The partnership is already well on its way with the successful deployment of Interactive Intelligence’s Customer Interaction Centre™ (CIC) to national employment services provider Workskil Australia.
Workskil Australia CEO Nicole Dwyer said: "Our organisation had never previously delivered centralised support services. Implementation of the Australian Government’s jobactive Employment Services programme in 2015 mandated a rapid deployment requirement and a software solution which would minimise the learning curve for our staff. Our selection of Pyrios to deliver Customer Interaction Centre™ provided us a smooth transition, and allowed us to deliver a responsive and high-level of customer service to our clients."
Pyrios head of product and marketing Simon Nicholson said the partnership introduced flexible subscription-based services from on-premise and public cloud platforms. "We selected Interactive Intelligence on the basis of their recognised leadership and an innovative roadmap that supported our cloud service strategy."
"We’re delighted to have Pyrios on board as a partner across Australia and New Zealand," says Brendan Maree, Senior Vice President, Australia, New Zealand and Japan, Interactive Intelligence. "They bring deep contact centre experience, and their ability to integrate line of business applications is second to none. At the same time, we’re thrilled to support innovative organisations such as Workskil Australia with leading-edge technology which not only helps them thrive but also assists in this instance to support quality outcomes for Australians seeking employment."
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Monday, August 8, 2016