News : Magnetic North Acquired by West Corporation
Denver, CO, USA, Nov. 4, 2015 -- West Corporation announced the acquisition of Magnetic North, Ltd., a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises.
The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences. The addition of Magnetic North provides West with a cloud-based contact center solution and expands its global enterprise customer base, particularly within Western Europe.
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"When we decided to embark on a sale of the Company we were looking to find a strategic buyer who would provide the best outcome for our customers, partners and employees. Q Advisors has the deepest knowledge of the sector, understands our business and successfully completed a rigorous process," said Dominic Gray, Founder and Principal Shareholder of Magnetic North.
Posted by Veronica Silva Cusi, news correspondent
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About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
Published: Thursday, November 5, 2015