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News : Magnetic North Acquired by West Corporation
Denver, CO, USA, Nov. 4, 2015 -- West Corporation announced the acquisition of Magnetic North, Ltd., a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises.
The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences. The addition of Magnetic North provides West with a cloud-based contact center solution and expands its global enterprise customer base, particularly within Western Europe.
"When we decided to embark on a sale of the Company we were looking to find a strategic buyer who would provide the best outcome for our customers, partners and employees. Q Advisors has the deepest knowledge of the sector, understands our business and successfully completed a rigorous process," said Dominic Gray, Founder and Principal Shareholder of Magnetic North.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From West Corporation
About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
About Magnetic North:
Magnetic North is leading the contact centre in the cloud revolution by providing organisations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of traditional systems, together with transparent pricing, out-of-the-box integration and continuous product innovation. As a registered carrier and ISP in our own right, with a direct interconnect to the London Exchange, we offer paramount reliability. We’re ISO 27001 certified and a PCI Council partner, and whatever legislation you’re working under, including everything from Data Protection to FSA, OFT to OFCOM, we can guarantee compliance. Established in 1999, we’ve been serving the contact centre industry for 15 years and have over 135,000 users globally.
Published: Thursday, November 5, 2015