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News : Q-nomy Inc. Launches Q-Flow® Mobile Console
Miami, FL, USA, May 10, 2016 -- Q-nomy Inc., a global provider of customer-flow optimization solutions, announced the launch of Q-Flow(R) Mobile Console — a new addition to its Q-Flow(R) Customer Experience Optimization solution. Q-nomy's Mobile Console application enables agents roaming stores and branches to give customers better sales assistance and service.
Q-Flow Mobile Console suggests sales tips and service options based on integrated information from existing CRM systems and the customer's history in other channels, such as online and mobile platforms and call centers. It also allows agents to schedule appointments, manage queues and route customers per their specific needs and wishes, thus keeping customer-satisfaction SLA's in check.
"Q-Flow Mobile Console brings a true omni channel experience to customers, even if they are standing at the far end of the aisle", says Sid Mandel, VP North American Operations at Q-nomy Inc. He adds that "Q-Flow enables the flow of important sales-enabling data from all channels to the actual sales associate standing with an iPad and helping the customer".
Posted by Veronica Silva Cusi, news correspondent
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About Q-nomy Inc.:
Q-nomy's vision is to merge and optimize the physical and digital customer experiences. Q-nomy enables companies and organizations to make the most of every customer visit in physical and virtual outlets like stores, branches, clinics and offices as well as to ecommerce platforms. Since 2002, Q-nomy helps global household name customers to earn more sales while streamlining the customer journey. Q-nomy has offices in North America and the UK, and has over 1200 installations in five continents in retail, telco, finance, healthcare, education and government organizations.
Published: Wednesday, May 11, 2016