News : Q-nomy Inc. Improves Customer Experience at Chicago’s Malcolm X College
Miami, FL, USA, Feb 7, 2016 -- Q-nomy Inc., a global provider of physical and digital customer experience optimization solutions, announced it has delivered its Q-Flow(R) Multi-Channel Visit Management Solution to Malcolm X College (MXC). Q-Flow manages student queues and agent workflows at MXC’s five departments and improves efficiencies and service levels, reducing costs and enhancing student experience.
Q-Flow allowed MXC to eliminate waiting times by providing students and agents a streamlined visit and service experience. MXC is the first college under City Colleges of Chicago (CCC) to implement Q-Flow.
"The overall goal of implementing Q-Flow queue management system was to eliminate lines completely and increase efficiencies by smart routing of students through all departments", says Sid Mandel, VP North American Operations at Q-nomy Inc.
Q-nomy’s integration with Microsoft Active Directory (AD) helps create and update staff accounts and allow for agent single sign on into Q-Flow. Automated student data import allows students to easily identify themselves at check-in, and recording of their interactions with the department.
Posted by Veronica Silva Cusi, news correspondent
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About Q-nomy Inc.:
Q-nomy's vision is to merge and optimize the physical and digital customer experiences. Q-nomy enables companies and organizations to make the most of every customer visit in physical and virtual outlets like stores, branches, clinics and offices as well as to ecommerce platforms. Since 2002, Q-nomy helps global household name customers to earn more sales while streamlining the customer journey. Q-nomy has offices in North America and the UK, and has over 1200 installations in five continents in retail, telco, finance, healthcare, education and government organizations.
About Malcolm X College:
Malcolm X College, one of the City Colleges of Chicago, is a two-year college located on the West Side of Chicago, Illinois. It was founded as Crane Junior College in 1911 and was the first of the City Colleges.
Published: Wednesday, February 10, 2016