News : Q-Suite 5.7.7 Updates Its Visual Dialplan Builder for Call Center Software
Fredericton, New Brunswick, Nov 28, 2014 -- Q-Suite, the multi-tenant call center software for Asterisk, has added modifications to its Visual Dialplan Builder to add and enhance features for Interactive Voice Response (IVR) systems designed with it. An effective IVR can enhance the caller experience, improving results and call retention.
The improvements that will be noticed by dialplan builders are improved drag-and-drop functionality and additions to revision control. Clearer indications of connections between components reduce development errors that can be hard to spot in a large or multi-page dialplan. The ability to remove specific revisions allows for a less cluttered selection menu, reducing the possibility of activating an incorrect version of a dialplan.
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Posted by Veronica Silva Cusi, news correspondent
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