News : Qantas Announces Further Investment in Customer Engagement
Mascot, Australia, Aug 24, 2015 -- Qantas CEO Alan Joyce announced the airline will be making further investments in order to leverage levels of customer engagement.
As part of Qantas' full year report, Joyce revealed customer satisfaction reached record levels in FY2015, which he said was borne out by strong retention of corporate accounts.
With customers at the heart of the airline group's strategy, Joyce said the Qantas Transformation Program has been accompanied by ongoing investment in aircraft, lounges, training, and technology.
"For instance, the refurbishment of Qantas’ A330 fleet is approaching the halfway stage, with 10 already flying across Australia and internationally," he said. "We have new first and business class lounges in Los Angeles and will open our new business lounge in Perth this month. New Brisbane lounges will open from 2016."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Later this year, Jetstar is set to move into a brand new terminal at Melbourne Airport, which Joyce said will make life easier for thousands of customers.
"And we are rolling out new technology, including SMS check-in, a new system to improve handling of flight delays, and a mobile travel app," he added. "
The transformation in our industry must be a constant," Joyce said. "The key to sustainability is being able to adapt, and that means we have to maintain the momentum."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Contact Center Newsletter
More Editorial From Qantas
Qantas is an Australian airline.
Published: Wednesday, August 26, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...