News : Qantas Announces Further Investment in Customer Engagement
Mascot, Australia, Aug 24, 2015 -- Qantas CEO Alan Joyce announced the airline will be making further investments in order to leverage levels of customer engagement.
As part of Qantas' full year report, Joyce revealed customer satisfaction reached record levels in FY2015, which he said was borne out by strong retention of corporate accounts.
With customers at the heart of the airline group's strategy, Joyce said the Qantas Transformation Program has been accompanied by ongoing investment in aircraft, lounges, training, and technology.
"For instance, the refurbishment of Qantas’ A330 fleet is approaching the halfway stage, with 10 already flying across Australia and internationally," he said. "We have new first and business class lounges in Los Angeles and will open our new business lounge in Perth this month. New Brisbane lounges will open from 2016."
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Later this year, Jetstar is set to move into a brand new terminal at Melbourne Airport, which Joyce said will make life easier for thousands of customers.
"And we are rolling out new technology, including SMS check-in, a new system to improve handling of flight delays, and a mobile travel app," he added. "
The transformation in our industry must be a constant," Joyce said. "The key to sustainability is being able to adapt, and that means we have to maintain the momentum."
Posted by Veronica Silva Cusi, news correspondent
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Qantas is an Australian airline.
Published: Wednesday, August 26, 2015
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