News : Qantas Boss to Meet New Call Centre Workers
Hobart, Australia, Oct 27, 2015 -- Qantas boss Alan Joyce has visited the Hobart call centre meeting 16 new employees, bringing the total recruits to 75 in the past year.
Tess Sargent, originally of South Africa, has been in Hobart for five years and started at the centre a month ago.
"My husband works for Qantas [for 13 years] as well so in a way the company brought us together," she said.
She said they enjoy working together.
"We just try to keep work at work and home at home," she said
Danielle Mahoney came to the call centre from a background in real estate.
"Both my Mum and my sister work here – my Mum has been here for more than 10 years," she said..
"Seeing how much they love working here and how good Qantas has been to them over the years inspired me to come and work here as well."
In May 2014, it was announced that Hobart would be Qantas’ Australian-based call centre, with its Melbourne centre closing in June 2015 and Brisbane closing in 2016.
"We had over 500 applicants when we originally went out to market so we’ve been able to talent pool," Ms Mason said.
"We’ve brought on various backgrounds with our new recruits from other contact centres to retail and other careers. So it’s been a refreshing change for Qantas to bring new employees into the organisation for the first time in eight years."
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, October 29, 2015