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News : Qatar Airways Launches Card Payment Facility
August 20, 2014 -- In order to offer convenient on ground service to passengers, Qatar Airways, the national carrier of the State of Qatar, has launched a credit and debit card payment facility at the airline’s contact centre in Ahmedabad, as per a release.
The contact centre, which serves customers daily, will now be equipped to issue tickets and process payments through credit and debit cards with a secure Interactive Voice Response (IVR) system.
The IVR system can be accessed by calling the contact centre. Upon calling, passengers will be presented with the option of choosing standard or automated IVR processing, depending on their preference and convenience. The IVR payment gateway accepts major credit and debit cards issued by VISA and Mastercard.
Passengers can also book tickets on the Qatar Airways website, and choose the option of payment by calling the centre. The contact centre has a staff of 100 employees that are adept at handling customer queries and communicating with passengers in various languages including English, Hindi, Gujarati, Tamil, Bengali, Malayalam, Konkani, Assamese, Kannada, and Urdu.
Posted by Veronica Silva Cusi, news correspondent
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About Qatar Airways:
Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, it operates a hub-and-spoke network, linking over 100 international destinations from its base in Doha, using a fleet of more than 100 aircraft.
Published: Thursday, August 21, 2014