News : QBT Opens in Darwin after Nabbing Government Contract
Darwin, Australia, Aug 16, 2016 -- QBT has opened a new office in Darwin, following their appointment to provide travel management services as provider to the Northern Territory Government earlier this year.
The contact centre for the business travel company opens this week at the newly refurbished premises of Moonta House, 43 Mitchell Street, Darwin.
There is also a newly recruited consultant team, with members currently being trained by experienced QBT Customer Service Leader, Bliss Morris, who has been seconded to Darwin from Sydney for a minimum of 3 months.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Zoe Byrne commenced in her new role as QBT’s Darwin based Customer Service Manager and Kunal Paranjpe is fully functional in his role of Northern Territory Business Development Manager. Both are based at Moonta House, Darwin.
Zoe started as a travel manager in 2008 in a small office where she built and managed a large team over 8 years. Her team was directly involved with the management of large parts of the Northern Territory Government travel requirements, including the Chief Minister’s Office, for 12 months prior to QBT’s appointment as sole provider.
Kunal, who relocated from QBT Perth three months ago, has longstanding experience in travel management roles, more recently as Account Manager to a wide variety of QBT’s corporate WA based customers. Kunal has been heavily involved in supporting the implementation and transition process to-date.
QBT’s Group General Manager, Russell Carstensen said, "Zoe and Kunal’s local presence, knowledge and understanding of Territory Government travel needs is an enormous benefit to QBT and will also reach beyond the Government business into the corporate arena. Zoe’s appointment as Customer Service Manager will be fundamental to QBT becoming the largest travel management company in the Territory."
The team will expand as appropriately skilled consultants and eligible traineeship candidates are identified. QBT is also on-track to begin their Indigenous Scholarship program at Charles Darwin University commencing 2017.
QBT is planning an opening celebration early September which will give NT Government travel arrangers a chance to get to know Zoe and the new QBT Darwin team.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
Published: Wednesday, August 17, 2016
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.