News : QFC Revamps its Call Centre Operations to Enhance Customer Satisfaction
Doha, Qatar, Sept 18, 2019 -- The Qatar Financial Centre (QFC) has revamped its call centre operations to enhance customer experience and satisfaction, demonstrating the continued commitment to providing customer support.
The latest developments included expansion of talent and new partnerships. As part of its ongoing commitment to provide services, QFC recently partnered with Vistas to manage its customer experience centre.
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This partnership would bring to fruition QFC Authority’s (QFCA) vision of providing "best in class single window lifecycle management" to customers, its spokesman said.
"We understand how vital this pillar is to service and scale up the QFCA customer base in support of Qatar’s diversification efforts. We are committed to this partnership and to establish Qatar and QFCA as a destination of choice for global entities looking to base their operations out of the region," according to Suraj Thampi, chief executive, Vistas Global.
"Client satisfaction is very important to the QFC and we ensure that they experience a seamless process in setting up their business in Qatar. We achieve this by providing expert insight in all aspects of setting up a business in Qatar and expanding to other markets," said Raed al-Emadi, chief commercial officer, QFCA.
Posted by Veronica Silva Cusi, news correspondent
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