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News : QFC Revamps its Call Centre Operations to Enhance Customer Satisfaction

#contactcenterworld

Doha, Qatar, Sept 18, 2019 -- The Qatar Financial Centre (QFC) has revamped its call centre operations to enhance customer experience and satisfaction, demonstrating the continued commitment to providing customer support.

The latest developments included expansion of talent and new partnerships. As part of its ongoing commitment to provide services, QFC recently partnered with Vistas to manage its customer experience centre.

This partnership would bring to fruition QFC Authority’s (QFCA) vision of providing "best in class single window lifecycle management" to customers, its spokesman said.

"We understand how vital this pillar is to service and scale up the QFCA customer base in support of Qatar’s diversification efforts. We are committed to this partnership and to establish Qatar and QFCA as a destination of choice for global entities looking to base their operations out of the region," according to Suraj Thampi, chief executive, Vistas Global.

"Client satisfaction is very important to the QFC and we ensure that they experience a seamless process in setting up their business in Qatar. We achieve this by providing expert insight in all aspects of setting up a business in Qatar and expanding to other markets," said Raed al-Emadi, chief commercial officer, QFCA.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gulf-times.com


Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Friday, September 20, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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