News : QFSW Launches Call Centre for Social Protection Services
Doha, Qatar, Oct 9, 2017 -- Qatar Foundation for Social Work (QFSW) inaugurated the call centre and hotline of its the Protection and Social Rehabilitation Centre (Aman) to receive social protection calls or advisory, legal and psychological services.
QFSW also signed a memorandum of understanding with the Ministry of Transport and Communications for three years aims at enhancing co-operation between the two sides, supporting the civil society organisations working under the umbrella of the foundation, developing and activating its role in the society, facilitating the exchange of information between the foundation and the ministry, and the implementation of joint projects.
The MoU was signed by CEO of Qatar Foundation for Social Work Amal Abdullatif al-Mannai and Assistant Undersecretary for Information Technology at the Ministry of Transport and Communications Hassan Jassim al-Sayyed, in the presence of HE the Minister of Transport and Communication Jassim Seif Ahmed al-Sulaiti, HE the Minister of Public Health Dr Hanan Mohamed al-Kuwari, HE the Director-General of Public Security Staff Major General Saad bin Jassim al-Khulaifi and Chairperson of Qatar foundation for Social Work Munira bint Nasser al-Misnad.
The call centre and hotline will provide an advanced service for receiving social protection applications or legal and psychological counselling services.
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It aims to meet the needs of target groups of women and children, ensure the operation of hotlines and support in professional ways, and enhance the skills of specialised and highly skilled personnel in monitoring the initial indicators of diagnosis, monitoring statistics accurately, recording the necessary data and answering inquiries.
The centre will receive all calls on the hotline (919) by qualified cadres on the mechanisms to deal with incoming communications and support, and reporting complaints of cases of domestic violence against the target groups of women and children.
In addition, the call centre represents the link between Aman clients and the social, psychological or legal specialists.
It receives dozens of calls daily and sometimes reaches hundreds per day, ranging from requests for protection, counseling and guidance.
In a press conference held on the sidelines of signing the MoU, al-Mannai said that the foundation has formed a team for crisis communication to deal with the affected cases and provide psychological and material support after imposing the siege.
Al-Mannai noted that the number of affected citizens of the four siege countries reached 421 cases.
They have been supported by various means, including psychological and family counselling, rehabilitation, housing and material aid, in co-operation with the relevant authorities, stressing that the centres of the foundation continue to provide services without change, discrimination or interruption.
She praised the active and constructive partnership with the public and private sectors to enhance the complementary relationship that achieves Qatar’s National Vision, noting that Ihsan and Shafallah centres will witness similar events in the near future.
In press statements, al-Khulaifi said the launch of the call centre and hotline reflects the co-operation between the QFSW and the Ministry of Interior represented by the Community Police Department and the Central Operations Department at the National Command Centre.
The call centre will receive complaints from citizens and residents regarding domestic violence on the target groups of women and children, which was previously received by the Central Operations Department through emergency service (999).
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, October 10, 2017