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News : QIB First Bank in Qatar to Launch AI Virtual Assistant ‘Zaki’

#contactcenterworld

Doha, Qatar, May 4, 2021 -- Qatar Islamic Bank (QIB) is the first bank in Qatar to launch a conversational virtual assistant armed with proprietary artificial intelligence and machine learning algorithms.

’Zaki’, meaning smart, is an additional communication channel for QIB website visitors to interact with the bank.

The newly launched chatbot service is part of QIB’s ongoing efforts to provide innovative digital solutions to empower its customers and meet their ever-changing banking needs. The virtual Artificial Intelligence (AI) assistant, Zaki, is designed to provide relevant and contextual responses to QIB existing and new customers’ queries in a more convenient and instant manner.

Developed with customers’ daily banking requirements in mind, Zaki will allow customers to interact with the bank 24/7, and receive information or advice on their enquiries directly through artificial intelligence and machine learning algorithms, without the need to visit a branch or call the QIB Call Center.

Moreover, Zaki will later be present across different online channels such as the QIB Mobile App. Commenting on the launch of the Virtual Assistant, D. Anand, QIB’s General Manager - Personal Banking Group, said: "We are proud to launch Qatar’s first conversational AI banking service in Qatar, enriching our banking services, and demonstrating our innovative approach to cater to the needs of our customers. Zaki lays a strong foundation for artificial intelligence-based voice and chat enabled ‘conversational banking’."

"Customers will always remain at the heart of our business. As we continue to progress by deploying new and innovative digital solutions and technologies, we remain customer-centric throughout.

This conversational AI banking service is another testament to QIB’s leadership in digital banking in Qatar and beyond, as we thrive to continuously digitalize, simplify, and personalize the banking experience for our existing and prospective customers", D. Anand concluded.

Posted by Veronica Silva Cusi, news correspondent
Source: https://thepeninsulaqatar.com


About Qatar Islamic Bank:
Company LogoQIB (Qatar Islamic Bank), the largest Islamic Bank in Qatar and one of the top 5 Shari'a compliant banks in the world, established in 1982 and started its first branch operation in 1983, making it Qatar's first and most experienced Islamic Bank with total assets of QR 74 Billion (As of end of June 2013).
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Motivation & Charity Work

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Published: Wednesday, May 5, 2021

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2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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