Chester, UK 23rd November 2018 -- QPC UK, a contact centre services and solutions company, has signed an agreement to resell and deploy the Genesys PureCloud(R) platform, a cloud customer engagement solution. A true cloud offering, PureCloud is flexible, open, feature-rich and built for rapid innovation to help businesses deliver consistent outcomes and improve the customer and employee experience.
The partnership combines QPC’s experience in offering cloud-based infrastructure and contact centre solutions with Genesys PureCloud to provide customers with a rich, resilient and scalable contact centre solution.
John Bell, Channel and Alliance Director of Genesys, said "We are delighted to welcome QPC to the Genesys PureCloud partner community. QPC’s global knowledge and existing PureCloud customer base has given them the foundation they need to hit the ground running. Their expertise in customer experience and UK’s contact centre market will benefit our joint customers moving forward."
Phil Smith, CEO of QPC, said, "This new partnership with Genesys expands the existing successful relationship between the two companies in Australia and New Zealand and our existing experience in working with both OpenText and Teleopti in cloud communications. PureCloud will now enable QPC to further satisfy UK and EMEA demand and support deployment for cloud-based communications solutions while opening up major new business opportunities for both companies among both public and private sector organisations.
"Working with Genesys will also further enable QPC’s ability to support enterprises with migration from their legacy telephone environments to a more agile, flexible, approach for future-proofing cloud contact centre solutions and support a rapid return on investment in cloud-based contact centre communications."
About QPC Ltd.:
QPC helps companies to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s insight, integration, workforce optimisation and capability management systems combined with education and consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centres, back offices and other service environments. QPC has offices in the European, Middle East, African, Asia Pacific and North American regions to give their customers local support when and where they need it.
Published: Friday, November 23, 2018
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