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News : QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments

#contactcenterworld, @QStoryUK, @Frost_Sullivan

London, UK, Sept. 7, 2021 -- Based on its recent analysis of the global workforce management (WFM) and intraday automation market, Frost & Sullivan recognizes QStory with the 2021 Global Product Leadership Award for its full-suite Intraday Automation (IDA) solution. The technology enables contact centers to build flexible environments designed for hybrid work, responsiveness, and frequent training opportunities. In addition, the solution delivers the structure needed for contact centers to nurture a new breed of cross-skilled, dedicated 'super agents' who are key to effective CX delivery in the future.

"QStory provides a host of unique benefits that address the top priorities of end-user organizations. It ensures people and schedule efficiency, higher agent satisfaction, superior performance, better adherence to service level agreements (SLAs), and, ultimately, improved customer satisfaction," said Alexander Michael, Global Practice Area Leader.

"QStory's solution is configurable to the customer's environment, making it a highly flexible, cost effective solution," noted Michael. "Its robust technology improves employee engagement and wellbeing, optimizes available time, and reduces idle time, without affecting customer service levels."

Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality that is gaining rapid market acceptance. The award recognizes the quality of the solution and the customer value enhancements it enables.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

#contactcenterworld, @QStoryUK, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About QStory Ltd:
Company LogoQStory, identified as ‘one to watch’ at the Everline Future 50 2016 Awards, offers SaaS cloud based Intraday Automation tools to the contact centre industry. QStory is based in Guildford UK with solutions used by organisations in Europe, Africa and the Americas.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, September 9, 2021

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2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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