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News : Qualfon Acquires Business of Center Partners
Ft. Collins, CO, May 7, 2014 -- Qualfon, a business process outsourcing (BPO) and call center service provider, announces that it has acquired the business of Center Partners, a United States contact center outsourcing company that has built a reputation for high performance sales programs for its clients in the communications, financial, technology, and retail industries. Center Partners has six contact centers across Idaho, Washington and Colorado with approximately 2,500 employees who will be added to Qualfon’s 10,000 employees and 11 contact centers, primarily in near-shore and off-shore locations.
Mike Marrow will continue to lead the company as CEO. The business of Center Partners will operate as a fully integrated part of Qualfon and take on the Qualfon brand name.
"At Qualfon our approach is simple and powerful. We offer better performance at a lower price to clients, because we are an organization intensely focused on people," remarked Mike Marrow, Qualfon’s CEO. "I have been in this business for many years with several top BPO providers, and what I have learned is that great people make the difference. At Qualfon, we focus on people, and our employee retention is twice the industry average. That means we have highly tenured and engaged employees who take better care of our clients’ customers—all without the challenges and high costs of continually replacing them. We found an outstanding business in Center Partners that shares the same people-oriented approach and is a perfect fit to both diversify our client base and also to enable us to have an experienced United States delivery operation offering premier services to clients."
"We will continue to be aggressive in growing our company to achieve our mission for clients and employees," explained Marrow.
"Congratulations to Mike and the Qualfon team, who have worked so hard to find the right company with a family-oriented culture and synergistic benefits," said Jim Dunn, CEO, Center Partners. "These businesses stand stronger together. Today is a major turning point as Center Partners adds global capabilities, and it’s also the brink of a new era that presents an even more promising horizon for our clients and employees. This is an exciting time as the two businesses combine their skills, capabilities, and solutions for more long-term value. I am excited to see where the new company will go in the future."
Posted by Veronica Silva Cusi, news correspondent
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global provider of contact center services and back-office processing
Published: Thursday, May 8, 2014