News : Qualfon Acquires Dialog Direct
Detroit, Michigan, USA, Dec, 2017 -- Qualfon, a business process outsourcing (BPO) and contact center service provider, announced that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries.
Qualfon CEO Mike Marrow said, "This is truly a transformational event. Dialog Direct is a company nearly the size of Qualfon and is highly complementary to what we do today. Most exciting of all, this acquisition positions Qualfon for continued growth and provides a bigger opportunity to make a positive impact on many more clients and Qualfon family members, as we strive to achieve our mission to best BPO and make people’s lives better."
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"Becoming part of the Qualfon family is an immense step forward for our clients and employees," said Dialog Direct President and CEO Doug Kearney. "Our combined mission, footprint, and solutions will ensure we continue to deliver innovative solutions that deliver bottom line results for our clients."
Trevor Allen, the Chief Commercial Officer for Qualfon added, "Building on our track record of successful acquisitions, we are excited to expand the services and delivery footprint to both Qualfon and Dialog Direct clients. The combination of the two companies helps our mutual clients grow through integrated marketing services and analytics while reducing customer care and back-office costs."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Qualfon
Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
About Dialog Direct:
Since 1987, NOVO 1 has been dedicated to tailoring contact center solutions to support clients' business goals in building customer relationships and growing their brands. NOVO 1's Smart Desktop Solutions and Customer Obsession Program, incorporate game-changing technology and top 1% industry best- practices to design customized solutions to provide ideal customer experiences.
Published: Wednesday, December 13, 2017
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