News : Qualfon Acquires InterMedi@ Marketing Solutions to Expand Key Verticals and U.S. Footprint
United States, February 1, 2016 -- Qualfon, a business process outsourcing (BPO) and contact center service provider, announced that it has acquired the business of InterMedi@ Marketing Solutions (InterMedi@), a customer contact management solutions in the healthcare, travel and hospitality, and financial services industries. InterMedi@ has three locations across Pennsylvania and South Carolina. Qualfon acquired InterMedi@ as part of its growth strategy to expand services in additional industries and widen its footprint of contact center locations in the U.S.
The business of InterMedi@ will operate as a fully integrated part of Qualfon and take on the Qualfon brand name.
InterMedi@’s client list aligns with Qualfon’s growth strategy, increasing its potential across more industries and enabling Qualfon to provide additional offerings to clients.
"Qualfon discovered a complementary company in InterMedi@," said Qualfon CEO Mike Marrow. "Together, we are a stronger organization, covering a broader spectrum of industries, offering an expanded U.S. presence, and servicing a larger number of highly-tenured clients that are the backbone of our company. With InterMedi@, I am confident that Qualfon is positioned to be the best BPO company in the industry."
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"InterMedi@’s services, locations, and culture fit seamlessly with Qualfon, and we’re confident that Qualfon will be a good steward of our business, investing in employees, technology, facilities, and client relationships. This acquisition will generate great benefits and a promising new future moving forward," said InterMedi@ President & CEO Paul Santry.
Posted by Laura Collins, Editorial Management
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Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
Published: Tuesday, February 2, 2016
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