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News : Qualfon Acquires InterMedi@ Marketing Solutions to Expand Key Verticals and U.S. Footprint
United States, February 1, 2016 -- Qualfon, a business process outsourcing (BPO) and contact center service provider, announced that it has acquired the business of InterMedi@ Marketing Solutions (InterMedi@), a customer contact management solutions in the healthcare, travel and hospitality, and financial services industries. InterMedi@ has three locations across Pennsylvania and South Carolina. Qualfon acquired InterMedi@ as part of its growth strategy to expand services in additional industries and widen its footprint of contact center locations in the U.S.
The business of InterMedi@ will operate as a fully integrated part of Qualfon and take on the Qualfon brand name.
InterMedi@’s client list aligns with Qualfon’s growth strategy, increasing its potential across more industries and enabling Qualfon to provide additional offerings to clients.
"Qualfon discovered a complementary company in InterMedi@," said Qualfon CEO Mike Marrow. "Together, we are a stronger organization, covering a broader spectrum of industries, offering an expanded U.S. presence, and servicing a larger number of highly-tenured clients that are the backbone of our company. With InterMedi@, I am confident that Qualfon is positioned to be the best BPO company in the industry."
"InterMedi@’s services, locations, and culture fit seamlessly with Qualfon, and we’re confident that Qualfon will be a good steward of our business, investing in employees, technology, facilities, and client relationships. This acquisition will generate great benefits and a promising new future moving forward," said InterMedi@ President & CEO Paul Santry.
Posted by Laura Collins, Editorial Management
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global provider of contact center services and back-office processing
Published: Tuesday, February 2, 2016