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News : Qualfon and Haven for Hope Partnership Expands with Employee Volunteerism Programs

#contactcenterworld, @qualfoncorp

San Antonio, TX, USA, Nov 21, 2016 -- Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that its partnership with Haven for Hope is expanding with multiple employee volunteerism programs that provide fun activities for Haven for Hope residents and members in San Antonio, Texas. Qualfon’s employee-run fun clubs are spearheading the efforts, coordinating birthday parties for children and offering crafty entertainment for both adults and children. Haven for Hope is a 22-acre campus of hope and new beginnings providing transformational services to help people address the root cause of homelessness.

"Our partnership with Haven for Hope continues to blossom," said Steve Tatarian, V.P. of Operations at Qualfon San Antonio. "Qualfon’s fun clubs are a great complement to Haven’s programs, and our employees are eager to put their skills and talents to work for the hundreds of people that Haven for Hope serves every day."

In August, the Qualfon E.C.H.O. (Everyone Can Help Others) fun club assisted Haven in hosting a birthday party for resident children. The party is now a monthly tradition and ongoing program. With the helping hands of 25 Qualfon volunteers, E.C.H.O. provides party planners, pizza, cake, gifts, and games for a gaggle of youngsters ages 1 to 16.

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Other employees and fun clubs quickly followed suit. The Art Club and book club (called a Novel Idea) started experimenting with art activities and reading groups for both children and adults at the campus. Those activities were well received, and starting in January 2017, the Puzzle Club, Sport Club, and Music Club will join their efforts, adding a larger variety of entertainment through Courtyard Gathering events.

"It was the birthday party program that got the ball rolling—everyone wants to make birthdays a fun and memory-filled day for children. From there, we kept thinking of new ways to work together," said Freda Sullivan, Mission Office Site Coordinator at Qualfon. Ms. Sullivan leads Qualfon’s Mission Office programs in San Antonio, including the Fun@Work and fun club initiatives.

"Many of the members have a lot of down time, so we go in and serve drinks, play games, teach an art lesson, read to the kids, sing, dance, and just socialize," said Sullivan. "We want to remind these people that they are important in the community. I think it helps. We get a lot of positive feedback from just keeping people engaged in something fun."

The momentum continues to gain speed. Creative partnerships are taking shape with other Haven for Hope partnership organizations. For instance, Qualfon’s Crochet For A Cause Club is working with the San Antonio Police Department and child advocacy groups to knit blankets for children seeking comfort after having been removed from their homes.

Qualfon’s alliance with Haven for Hope started in 2014 when the two organizations joined forces to design an employment program that hires Haven residents/members at the Qualfon-run contact center located on campus. The employment program continues to be a success and has paved the way for these additional unions.

"Qualfon’s company mission supports a culture to serve the needs of others, including employees, families, and the local community. With the support of Qualfon’s Mission Office and through the generosity of our employee volunteers, we’re deepening partnerships that empower people to make significant and transformational change," added Tatarian.

#contactcenterworld, @qualfoncorp

Posted by Veronica Silva Cusi, news correspondent
Source: Qualfon


About Qualfon:
Company LogoQualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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