News : Qualfon Builds a Contact Center in Harlingen, Texas
Harlingen, TX, April 1, 2014 -- Qualfon, a business process outsourcing (BPO) and call center service provider, announces that it is making preparations to open a contact center in Harlingen, Texas, expanding the company’s U.S. outsourcing locations and creating the opportunity for new jobs in the second half of 2014.
The 600-seat contact center will occupy a two-story building located just off N. Ed Carey Drive and will employ up to 1,000 people when at capacity. Qualfon expects to offer a variety of job opportunities in the areas of customer care, tech support, sales, customer retention programs, as well as back-office services. The site is currently undergoing a complete retrofitting and is expected to open in the near future.
"Harlingen is the ideal location for our newest world-class facility because of its economic strengths, its 335,000 residents in the immediate area, and its high-caliber workforce," said Mike Marrow, Qualfon CEO. The Harlingen area offers a large student population (more than 30,000 students) and a high percentage of bilinguals, enabling Qualfon to provide services in Spanish as well as English.
"Harlingen has been cited as one of the best, least expensive places to live in the USA," added Marrow. "We think it is terrific that we can offer meaningful jobs in a great place to live. That goes a long ways towards supporting our mission to Be the Best BPO and Make People’s Lives Better."
Qualfon has already hired a new director to oversee its Harlingen operation. Kevin Kavanaugh was appointed to the role of Site Director for Harlingen. He has nearly two decades of experience in the industry, including starting and operating his own contact center company, Kavanaugh Call Center Group, where he was responsible for both business management and running day-to-day contact center operations.
Kavanaugh was selected because of his industry experience but also because of his strong focus on people and communities, which aligns with Qualfon’s company mission to "be the best BPO and make people’s lives better." In his previous positions, Kavanaugh helped many of his employees obtain their GED and led community projects. Qualfon is also known for its programs and services that promote personal development and directly support employees, their families, and communities. "We’re so excited about our new business opportunities in Harlingen," said Kavanaugh. "Qualfon’s leadership is eager to start building relationships and putting down roots in Texas."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, April 2, 2014